Shipping and Delivery
All orders will be shipped using Air Mail provided by Indonesian Post Office. Delivery time varies but estimated between 14 to 35 days depend on each countries postal services.
Keep in mind that we have no control over the carrier and delivery delays does happen, especially during holiday events and unforeseen circumstances such as severe weather, natural disasters or strikes.
Tracking with Delivery Confirmation
Once your order has been shipped, we will send you a notification email containing tracking number (if available) to track the delivery process. You will need to provide identification and signature in order to receive the shipment when it is delivered to your address. If you are not available at the time of delivery, they will leave a note for you to pick up at the post office.
It may take 1 – 5 days for the tracking status to appear in the carrier website. In some country, the tracking status may not be updated but the package will still delivered.
Customs, Duty or Taxes
Over 99% of our shipments will pass through customs without being stopped and therefore our service assumes your item will be categorized for free passage through customs as above. Our estimated delivery times also assume your item is waived through customs without delayed.
Anyone who buys merchandise from outside of their country, automatically becomes an importer. Customs rules are different in every country and changes often, therefore we can only suggest (not guarantee) to ship your order according to the allowance of your country regulation. It is your responsibility to be aware of your own personal circumstances and the customs regulations of the your own country, whether will it effect the categorization of your shipment and consequently whether you will be liable to pay customs duties or local charges.
We recommend 1~2 cartons per shipment and divide shipment on different day to ensure compliance with most country’s customs regulation for duty-free importation.